Shipping & Returns
We want you to love every part of your experience with Harpole Design. If something isn’t right, we’ll do our best to make it so. We stand behind the quality of everything we make. If your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery and we’ll gladly make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or there’s a mistake, please email us at hello@harpoledesign.com with:
- Your order number
- A clear photo of the product and packaging
- A short description of the issue
We’ll respond within 1–2 business days with a resolution.
Cancellations or Order Changes
We process orders quickly, but if you need to cancel or modify your order, contact us as soon as possible. We’ll do everything we can to accommodate your request if it hasn’t shipped yet.
Returns of Unopened Products
You may request a return within 30 days of delivery. Return shipping costs are the responsibility of the customer, and the item must arrive in resellable condition. A refund will be issued within 7 days of the item returning.
To begin a return, email hello@harpoledesign.com with your order number.
Exchanges
An item can be exchanged if we have an alternate in stock.
Final Sale Items
All Discovery Sets, sample products, and promotional bundles are final sale and cannot be returned or exchanged.
Have a question?
We’re always here to help. Reach out to us at hello@harpoledesign.com.